ID 2024-10287
Title
Onsite (Customer) Service Technician
Location
US-TX-Austin

Description

CTG is seeking to fill an Electro-Mechanical Service Technician opening for our client in Austin, TX.

 

Location: Austin, TX

Duration: Ongoing contract

Job Type: Hourly Consultant 

Pay Range: $21.63 to $26.44

 

Client vehicle provided

Clean MVR Record and valid driver's license required

 

Duties:

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
  • Use electro-mechanical skills to repair devices. We provide training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge is essential in helping you learn our industry quickly.
  • Must take responsibility for customer satisfaction. You may be the only person who is visible to the client and serve as the primary customer contact, and provides all maintenance, production, and supply inventories of assigned equipment. Your client interactions are very important.
  • To this end, you must provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other personnel as required.
  • As needed and requested, you must deliver customer training on assigned products to improve end user knowledge of equipment functionality.

 

Skills:

  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
  • Superior time management skills and RELIABILITY. Our customers are counting on you. We are looking for candidate who believes a "10 minutes early is on time, and on time is late" We value dependable people who are eager to meet deadlines.
  • Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

After the first 60 days in the job, we expect:

  • An understanding of our company and customer service culture.
  • A clear understanding of expectations in reference to call load, territory alignment and client satisfaction.
  • A thorough knowledge base of the equipment and inventory needs to support your territory/site.
  • Ability to actively and correctly complete service calls independently.

 

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

 

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at  Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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