ID 2024-10442
Epic Delivery Manager


As the Epic Healthcare Delivery Manager, you will be a key leader within our Healthcare practice, responsible for driving excellence in Epic system implementation, optimization and support. This role requires deep expertise in Epic methodology, a consulting background, and the ability to lead delivery teams and support pursuit strategies. You will play a critical role in our strategic growth plans and initiatives, ensuring the successful delivery of Epic solutions to our clients.

Key Responsibilities:

  • Lead and manage multiple consulting engagements concurrently, driving client satisfaction, employee retention, and profitable results.
  • Lead the development and refinement of our Epic system implementation, optimization and support methodologies to ensure best practices and efficiency.
  • Create and maintain Epic-related content, delivery methodologies, processes, programs, templates, and tools to enhance offerings and quality of delivery.
  • Collaborate with business development teams to identify and pursue Epic-related opportunities in the healthcare market.
  • Actively participate in the selection and management of consulting teams
  • Develop and deliver training programs for our internal teams to enhance their Epic knowledge and capabilities.
  • Contribute to the development of our Healthcare practice’s strategic growth plans and initiatives.
  • Collaborate with PMO and execute delivery based on processes, structures, and reporting requirements
  • Provide guidance and mentorship to project teams, ensuring the successful execution of client engagements.
  • Identify and implement process improvement opportunities, policies, or standards for client engagements.


  • Bachelor’s degree in a related field (Master’s preferred). 
  • Extensive experience (8+ years) in Epic system implementation and optimization.
  • Multiple Epic certifications such as EpicCare Inpatient, Clinical Documentation, Orders, Order Transmittal, OpTime, ASAP, and Healthy Planet (highly preferred)
  • Proven consulting experience in the healthcare industry (multiple years consulting, 5+ years managing consulting teams)  
  • Strong leadership and project management skills and successful negotiation/interaction with client executives.
  • Past experience leading teams of 30+ consultants. 
  • Excellent communication and presentation abilities.
  • Ability to work collaboratively with cross-functional teams.
  • Flexibility to transition between internal and client-focused roles.
  • Experience working with off-shore teams highly preferred with blended delivery models for fixed bid, T&M, hybrid shoring (on/off shore), and managed services. 

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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