ID 2024-10633
Business Systems Analyst VII


CTG is seeking to fill a Business Systems Analyst VII opening for our client in New York.


Location: Remote

Duration: 6 months



Provides short and long-term strategic direction for the units and applications in line with the goals of department and clients supported. Assists in managing client relations and expectations, as well as business relationships and technology solutions of assigned application(s) Company-wide. Provides guidance as Subject Matter Expert for enterprise initiatives, complex discretionary projects, compliance/regulatory, and required contractual projects (i.e. system releases) Serves as knowledge resource and mentor for less experienced personnel and for complex and sensitive project initiatives. Builds teams application knowledge, consultancy on functional specifications, testing, research analysis, and following Combined Project Methodology. Works with business lines in defining optimum functional approaches to achieve efficient and effective systemic solutions and ultimately improve the Company’s Technology Portfolio and Software Development.


Primary Responsibilities:

  • Consult with client management in the analysis of short and long-range business requirements and recommend innovations that anticipate the future impact of changing business requirements. Responsible for building a positive client relationship.
  • Build rapport within the organization. Develop a professional level of communication and cooperation. Maintain relationships with vendors and professional organizations.
  • May translate requirements to assist staff in preparing detailed specifications for system enhancements. Recommend designs based on business requirements and technology requirements. Identify issues and concerns.
  • Demonstrate a strong understanding of the business environment and needs within the area of responsibility to understand technical, business, and operational impacts of a project or problem.
  • Responsible for development of staff members by providing guidance and sharing knowledge.
  • Manage and oversee the execution of complex project plans on assigned applications.
  • Complete status reports and present projects, status, or activities to senior management as required.
  • Manage the client relationship with the lines of business, emphasizing project execution and production support related to their supporting applications. Serve as a client liaison with internal and external application stakeholders to review status of initiatives, compliance/regulatory changes and contractual and/or system maintenance changes.
  • Serve as subject matter expert (SME) to the team in application functionality and testing efforts of application changes, and inclusive of reviewing business requirements, functional specifications and preparing and executing testing; may assist in coordinating completion of integrated testing efforts.
  • Recommend application designs based on business requirements to support internal and external customer needs. Ensure identification and resolution of issues and concerns to proactively minimize any negative impact to owners of assigned applications, and their users, customers, and clients.
  • Recommend and initiate new policies and procedures which improve performance and effectiveness of the department.
  • Recommend new technology and related policies or processes to enhance applications and ensure technical support to clients is efficient and effective to meet internal and external customer needs. Provide functional feedback to application owners on current or proposed vendor software, including what the application does and how it supports pre-defined business needs.
  • Complete status reports on system changes; present projects, status, or activities to senior management to ensure the technology portfolio is efficiently and effectively supporting applications that meet Company business needs.
  • Recommend and initiate new policies and procedures that improve performance and effectiveness of the department.
  • Demonstrate a strong understanding of the business environment and needs within the area of responsibility to understand technical, business, and operational impacts of a project or problem.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the Company brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Education and Experience Required:

  • Combined minimum of 10 years; higher education and/or operational/business analytics/systems development experience.
  • Experience on large system enhancements, conversions, and production problem resolution.
  • Strong understanding of risk management, three lines of defense model, DCAM
  • Demonstrated experience with issue management lifecycle and working with cross-functional teams to remediate open risk issues.
  • Experience applying risk management concepts into business practices and advising and guiding teams to implement them
  • Experience with Risk and Control Self-Assessments – specifically with risk assessments, control evaluation and effectiveness assessments and controlling residual risk.
  • Experience with KRIs and KPIs and how they measure and inform risk and control performance.
  • Solid understanding of DCAM and Data Management concepts and practices such as:  data governance, data issue management, data lineage, etc.
  • Demonstrated prior experience in a risk management role in first line, second line or Internal Audit.
  • Complete understanding of the system development life cycle.
  • Familiarity with application development support software and hardware platforms.
  • Extensive application, product knowledge experience with skills, application(s) and functions of the technology area being led.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Excellent time management skills.
  • Excellent lateral thinking skills.
  • Excellent problem-solving skills.


Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.


CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.


To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you!


The expected base salary for this position ranges from $110,000 to $190,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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