ID 2024-10726
Associate Document Advisor


CTG is seeking to fill a Print Customer Support Representative opening for our client in Tampa, FL.


Location: Tampa, FL

Duration: Ongoing contract

Pay: Up to $22.91/hr, potential to turn perm down the road

Hours: 8 am to 5 pm, M-F


There may be a small amount of driving using your own personal vehicle visiting client sites.



  • Primary resource for advice for all document production needs of the Client (potentially forms, document design, replenishment stock) for both litho/web printing as well as digital print solutions
  • Production Print Advice and Services Promotion:
  • Manage Business Unit relationships, working with and advising Business Unit document owners to meet document production needs in a cost effective manner
  • If applicable, become active member of the Clients Form Committee
  • Promote the print services of the company or client production print center (where applicable)
  • Convert appropriate applications to digital platforms - identify and develop digital document opportunities
  • Ensure that savings targets are met and recorded for various deliverables, where applicable
  • Print Job Management:
    • Price, co-ordinate and manage print projects for the Business Units as required
    • Interface with preferred suppliers, internal / external as required
  • Manage the various process requirements such as:
    • Attend forms committee
    • Document production quote process
    • Purchase order creation
    • Proof exchange
    • Delivery date follow up
    • Ensure appropriate documentation is available for audit purposes 
  • System Administration:
    • Provide system administration for the forms management solution implemented for the client
  • Forms/Document Design:
    • Provide design expertise for all forms produced via print-on-demand (POD)
    • Act as creative consultant on forms design/construction
    • Provide forms creation & revision services
  • Provide training to client end users on applicable DAO technology tools and processes
  • Document Advisor role will required to travel. This would include local and overnight stay outside the state of Florida.
  • Once hired, this individual will also need to be vPRO certified. For the certification, company handles all. There is no cost to the worker or agency and company will cover any charges.


  • Ability to demonstrate excellent interpersonal skills
  • Demonstrate ability to communicated effectively (both written & in person) to Senior levels to articulate document strategy
  • Demonstrate ability to network with colleagues to share and deliver benchmark solutions
  • Demonstrate ability to deliver to deadlines
  • Demonstrate ability to function effectively at all levels of the business
  • Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
  • Ability to demonstrate current graphic design software, especially In Design, Adobe Illustrator and Quark
  • Ability to demonstrate problems solving skills/analytical skills, and interviewing skills to obtain customer requirements
  • Demonstrate ability to manage multiple tasks in fast paced environment
  • Ability to demonstrate creativity & strong negotiation skills
  • Ability to demonstrate organizational skills


  • Minimum of five (5) years of print industry experience either in a production and/or project management
  • Minimum of three (3) years in a customer relationship role
  • Experience in print sales or price estimation
  • Familiar with document production techniques
  • Experience with commercial / transaction print / digital print
  • Direct Mail Experience preferred
  • Experience in working autonomously
  • Experience with print shop management and/or job scheduling
  • Graphic and forms design expertise
  • Valid drivers license
  • Account management experience
  • Print procurement experience with commercial vendors
  • Print inventory management and tracking experience preferred
  • Team supervision experience


  • Minimum: High School Diploma or equivalent
  • Preferred: Associates Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.


CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.


To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at 716-887-7376 or Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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