ID 2024-10743
Office (DocuCare) Level 1


CTG is seeking to fill an Office (DocuCare) Level 1 opening for our client in Leesburg, FL.


Location: Leesburg, FL

Duration: Ongoing contract

Hours: 8 am to 5 pm, M-F

Pay: $16/hr to $16.67/hr


Candidates must be tech savvy.  There Is walking daily, moving small equipment and lifting up to 50 lbs.

Candidates should have a good understanding of Excel and ability to navigate service ticketing systems. Person will be tasked with keeping records of device locations an acting as the main onsite service contact.


This role will require a small amount of driving using your own personal vehicle to drive between client locations. Valid Driver’s license, and no more than one moving violation in the past three years.

Mileage is reimbursed.


This role will be performing basic break/fix on printers and Multi-functional devices

  • Inventory and replenishment of supplies
  • Clearing jams
  • Replacing toner, rollers, toner drums
  • Downloading software patches
  • Networking printers



  • Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)
  • Tasks and activities are defined and routine
  • Point of contact for equipment support and service
  • Perform basic equipment problem diagnosis
  • Clean and maintain office equipment as needed
  • Replace operator accessible parts and consumables
  • Maintain appropriate supply inventory
  • Maintain agreed upon level of uptime for copier fleet
  • Collect and submit meter reads
  • Track and coordinate the Move/Add/Change (MAC) of office equipment/assets
  • Point of contact for equipment removal/delivery
  • Point of contact to receive and electronically log customer jobs
  • Apply asset tags to office equipment and update database
  • Process and distribute incoming and outgoing faxes, log for billing purposes
  • Ability to lift up to 50 pounds


  • Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.)
  • Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent
    • Open saved workbooks
    • Data entry
    • Basic data and column/row formatting
    • Print and save workbooks
  • Able to demonstrate ability to send and receive email;
    • Find, open and save documents and files
    • Perform data entry
    • Use internet explorer for web browsing
    • Send documents to preconfigured printer
  • Able to demonstrate use of Basic Math skills (division, multiplication, percentages)
  • Able to demonstrate business maturity and professionalism


  • Experience in a Customer Service environment (minimum 1 year)


  • Minimum High School diploma or equivalent

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.


CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.


To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at 716-887-7376 or Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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